Contact us at firstname.lastname@example.org and make sure to include your full name and order number, if applicable, so we can expedite your enquiry.
CUSTOMER SERVICE HOURS:
24 hours a day, 7 days a week. Please allow up to 1 full day for response.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We aim to get all orders out within a 48 hour period, pending availability and verification of payment.
Canada & US: All orders are shipped via Canada Post and may take up to 7 days to ship to you, depending on your location. International: PLEASE READ NEXT QUESTION
HOW DO I PLACE AN ORDER INTERNATIONALLY? (OUTSIDE OF CANADA/US)
For an easier shopping experience, we have created an account with Shoptiques, where all duties + taxes are calculated for you at checkout and they offer free returns making your experience much nicer. Please click the following link and it will take you to our online shoptiques profile.
If you choose not to shop via shoptiques, please note, House of Angelica is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Canada Post to the local carrier in your country or air and ground transportation strikes or delays once the package has exited Canada.
WHERE IS MY ORDER?
Each order placed is provided with a tracking number. If your order seems to be taking longer to process than anticipated, as well as any further questions on shipping, please contact email@example.com
WHAT IS YOUR RETURN POLICY?
Have a change of heart? That's not a problem.
For direct assistance, questions, comments or concerns, please contact us at (403) 985-4050 OR you can email us at firstname.lastname@example.org
We are happy to offer you an exchange or store credit on your purchases. Please take note that our processing time for returns and exchanges may take up to 7 business days once we receive your return. Once your return is processed, you will receive an email notification.
To receive a store credit or exchange, we must receive the item back within 14 business days of the original receipt.
For more information regarding returns/exchanges please read our full Return Policy by clicking HERE
CAN I CHANGE OR CANCEL MY ORDER?
We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed or confirmed.
WHAT IF I HAVEN'T RECEIVED A CONFIRMATION EMAIL?
As soon as your order has been placed, you should receive an email confirmation. However, there is no need to worry, once we process your order, you will receive a confirmation email that also includes your tracking number. Please give us a full 24 hours to process your order and send your tracking number.
IS IT SAFE TO SHOP ON HOUSEOFANGELICA.COM
Absolutely!! All of your payment information is kept safe and secure and you can checkout with either paypal or your credit card.
DO YOU HAVE A PHYSICAL STORE I CAN VISIT?
We currently have one store located in Banff, Alberta, Canada. We are open 7 days a week.
Although we do have our online store for out of town orders, we do have an in store pick up option as well. Just use the checkout code INSTOREPICKUP and we will send you a confirmation email once it's ready to be picked up!
**Please Note that you can only use one checkout code at a time **